Terms of Service OVERVIEW SECTION 1 - GENERAL CONDITIONS SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES SECTION 4 - PRODUCTS OR SERVICES (if applicable) SECTION 5 - OPTIONAL TOOLS SECTION 6 - THIRD-PARTY LINKS SECTION 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS SECTION 8 - PERSONAL INFORMATION SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS SECTION 10 - PROHIBITED USES SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY SECTION 12 - INDEMNIFICATION SECTION 13 - SEVERABILITY SECTION 14 - TERMINATION SECTION 15 - ENTIRE AGREEMENT SECTION 16 - GOVERNING LAW SECTION 17 - CHANGES TO TERMS OF SERVICE SECTION 18 - CONTACT INFORMATION OVERVIEW ​ This website is operated by Curated Makers. Throughout the site, the terms “we”, “us” and “our” refer to Curated Makers. Curated Makers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, partners, customers, makers, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. ​ SECTION 1 - GENERAL CONDITIONS ​ We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. You agree not to (a) sell, rent or otherwise sub-license material from our website (b) republish material from our website anywhere including on another website (c) show any material from our website in public (d) reproduce, duplicate, copy or otherwise exploit material on our website for commercial purpose (e) edit or otherwise modify any material on our website (f) redistribute material from our website. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. ​ SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION ​ We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. ​ SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES ​ Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. ​ SECTION 4 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. ​ SECTION 5 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. ​ SECTION 6 - THIRD-PARTY LINKS ​ Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. ​ SECTION 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS ​ If, at our request, you send certain specific submissions (for example applications to stock with us or competition entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. Where you have submitted content including but not limited to text, images, audio material, video material to be published on our website you (a) grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, publish and distribute your content in any language and in any jurisdiction (b) warrant that the content does not infringe any 3rd party’s legal rights and that you will indemnify us against any legal action that may be taken against us by any 3rd party (c) warrant that your submitted content is not nor has ever been the subject of any threatened or actual legal proceedings or any similar complaint. Note that we do not monitor the submission or publication of all user submitted content but we reserve the right to remove without notice any material submitted and published on our website. ​ ​ ​ SECTION 8 - PERSONAL INFORMATION ​ Your submission of personal information through the site is governed by our Privacy Policy. Click to view our Privacy Policy. (link) ​ SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS ​ Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to trading opportunity descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. ​ SECTION 10 - PROHIBITED USES ​ In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. ​ SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY ​ We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Curated Makers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. ​ SECTION 12 - INDEMNIFICATION ​ You agree to indemnify, defend and hold harmless Curated Makers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. ​ SECTION 13 - SEVERABILITY ​ In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. ​ SECTION 14 - TERMINATION ​ The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). ​ SECTION 15 - ENTIRE AGREEMENT ​ The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. ​ SECTION 16 - GOVERNING LAW ​ These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit 7, Pilsworth Industrial Estate, Bury, BL9 8RE. ​ ​ SECTION 17 - CHANGES TO TERMS OF SERVICE ​ You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. ​ SECTION 18 - CONTACT INFORMATION ​ Questions about the Terms of Service should be sent to us at hello@curatedmakers.co.uk . We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

About Us Meet The Team MEET THE TEAM We are a small and mighty team who are passionate about building opportunities for makers’ hard work and creativity to be seen and shopped. MEGAN Founder & CEO Megan is the founder, visionary and unstoppable force behind Curated Makers. She does the big picture thinking, establishes long term strategies and short term goals, manages the HQ team, develops our current partnerships, negotiates deals, explores opportunities plus everything else involved with running a business. TOM Design & Build Director Tom is the co-founder of Curated Makers and an experienced joiner who makes our shops look as good as they do. He plans our store layouts and can easily adapt to spaces and their unique requirements whilst still maintaining the brands clear visual identity. He designs, builds and develops our fixtures, fittings and display props. LAURA Head of Business Operations Laura works on the development of all areas of the business to help bring Megan's visions to life, implementing company strategies into daily operations to help achieve Curated Maker's current business objectives and further our mission. She's truly passionate about shopping small and providing great customer experience. BECKY Merchandising Manager ​ LOUISE Office Administrator ​ ALISON & ASH Admin Assistants ​ SHOP FLOOR & STOCKROOM ASSISTANTS Every shop and concession we run wouldn’t function without the amazing teams who work there ensuring customers can buy our makers' products from morning to night, 7 days a week. They keep the shop tidy and the shelves replenished along with telling shoppers all about the locally designed and made products they are discovering. They process stock deliveries, action HQ requests and keep the stockroom organised. They scan, they pack, they wrap and they represent us and our makers so well. JOIN OUR TEAM Are you a small business champion? Are you confident, positive and proactive? Do you want to help us bring character and independence to Britain's high-streets and shopping centres? Then come join us! VIEW JOBS

AUGUST 2018 Megan secured a collaboration with a major retailer and the first Curated Makers Made Local Pop-Up launched at Debenhams in Manchester. Having started on the 3rd floor near the cafe and the toilets, Megan negotiated her way to a spot on the ground floor near the window and Myro Doodles created their accompanying first ever High-Street window doodle display. Made Local Pop-Ups within M&S, Paperchase, Bents Garden Center, World of Wedgwood and Next followed over the next 3 years. APRIL 2019 Megan’s partner, Tom designed and built the first Curated Makers custom fixtures in their garden. When using his skills as a joiner to create something to help Megan, little did Tom know him and his fixtures would soon become a major part of the Curated Makers offering, aesthetic and experience. OCTOBER 2019 Megan won the 'Creative Industries Entrepreneur of the Year' award at the NatWest Great British Entrepreneur Awards, rewarding her hard work and confirming the Curated Makers retail concept was a winner. NOVEMBER 2019 The partnership with John Lewis was established with the first Curated Makers Pop-Up launching at their Chester store. Since that first event, we’ve popped up with them all across the UK within stores in Liverpool, Cheadle, Trafford Center, Sheffield, Oxford Street, Cribbs Causeway Bristol, Bluewater Kent, Solihull, Cardiff and Glasgow. MAY 2020 After taking on a 1000 sq ft unit, Curated Makers wouldn’t be stopped by a pandemic so the ‘Postable Pop-Up’ was developed, which saw 250 makers joining in with a virtual pop-up shop from their homes! When restrictions were lifted in December 2020 and we were allowed to trade in person, we launched 4 pop-ups on the same day which was a giant feat but it proved that anything was possible. JANUARY 2021 Curated Makers was awarded an Innovate UK, Young Innovators grant and business support. This government backing was the boost we needed to get to the next stage and allowed us to invest in equipment and grow our team to help expand the business. AUGUST & OCTOBER 2021 Our first stand alone, in-line shops were launched in Meadowhall Sheffield and Trinity Leeds and soon after we won the 'Gift Retailer of the Year' at the Meadowhall awards. Having our name above the door of our own shops was a pivotal moment for the future of the business. FEBRUARY 2022 The growth of Curated Makers was fuelled by Innovate UK and KTN backing via the 2022 Follow-on-Fund. We became a core team of 5 and have since provided income opportunities for a further 70+ freelancers who’ve joined our shop floor teams and have since provided transient income opportunities for over 100 more people who’ve worked as part of our shop floor teams across the country. MAY 2022 Following testing inside John Lewis during Christmas 2021, Curated Makers Markets were launched with a regular market at the heart of Trinity Leeds shopping centre. Using our design capabilities we created bespoke handcrafted market stalls which meant there wasn’t a trestle table or tablecloth in sight and these are not your average craft fairs. OCTOBER 2022 We were invited to launch a Curated Makers store in Battersea Power Station as part of their incredible development and re-opening, with our shop proudly sitting in Turbine Hall B alongside high-end shops, stylish restaurants and the one-of-a-kind Control Room B bar. The same month we launched 4 other Pop-Ups around the UK, which brought us to a total of 7 shops and concessions up and running at the same time during a peak trading period. JULY 2023 Forming a partnership with McArthurGlen, we opened a store at their Designer Outlet in Swindon, testing if our curation of regionally-created gifts would appeal to fashion-loving discount shoppers. Furthering the relationship, another store opens at the McArthurGlen Designer Outlet in York in November 2023. AUGUST 2023 In recognition of our store in Battersea Power Station, we were invited to start building a really exciting new bridge between big and small businesses, partnering with another passionate, creative, values-driven business; Battersea Arts Centre, thanks to the support of Today at Apple! Nine emerging creatives from the local area and surrounding boroughs were invited to create an expression of the power station using Apple devices and we then sold these artworks as prints and postcards in our store. An exhibition featuring the nine artworks was also launched outside the Apple Store in Battersea Power Station. OCTOBER 2023 We started our exciting new journey with Network Rail, with the first Curated Makers store inside a train station opening at London Bridge. We rose to the challenges of station security, access and logistics in order to bring soulful shopping to Britain's railways. NOVEMBER 2017 Megan launched Curated Makers at a market, selling the work of 4 makers on 1 stall, which was a great success! However a low commission charge meant Megan lost money, despite selling out of lines, so she went back to the drawing board as soon as she arrived home. At the same time as launching her new retail concept, Megan started an enterprise course with The Princes Trust. 2024 AND BEYOND We hope to optimise and expand further, popping-up in more cities across the UK, changing the retail landscape and providing more opportunities for small businesses’ products to be seen and shopped. Acting as a bridge between big and small businesses, we celebrate and support local makers by transforming empty retail spaces into unmissable shopping experiences. ABOUT US Curated Makers began at a market back in November 2017 when founder Megan Jones curated a selection of products from 4 local makers together on one stall. We have now developed into an award-winning, pop-up retail business that’s devoted to connecting UK shoppers with makers, artists and designers from their region. From our stand-alone branded stores, as well as concessions within major high-street retailers and our very own markets, we are popping-up across the UK championing more local makers, revitalising more high-streets and helping more people discover beautiful, one-of-a-kind, high quality items produced by local creatives. OUR MISSION ADD SOUL TO SHOPPING Bring character and independence to UK high streets by helping retailers and developers engage with and support their local creative community. CHAMPION CREATIVITY Provide makers, artists and designers with accessible retail platforms in prime locations that can help elevate and grow their small businesses. MAKE IT SIMPLE TO SHOP SMALL Provide in-person shopping experiences that showcase the magic of discovering unique, sustainable, locally made products. OUR VALUES OUR STORY CONNECTION Connection and collaboration are at the heart of what we do. We are matchmakers, building meaningful partnerships with big businesses in order to provide makers with prime retail opportunities where their products can connect with more shoppers. Every decision we make looks to lift up and benefit everyone involved. EXCELLENCE We’ve established a track record for creating premium shopping experiences through our focus on store location, store design, product curation, merchandising, maker management, stock handling and team training. We bring passion and enthusiasm to every aspect of our business and seek out partners and makers who do the same. AMBITION We are leaders, go-getters and change makers. We try new things, we challenge the norm and we’re not afraid to fail. We chase and create opportunities and work tenaciously to further our mission, encouraging and inspiring others to dream big with us along the way. We’ve only scratched the surface of what we want to achieve. MAKERS Providing opportunities for your products to be seen and shopped. SHOPPERS Helping you to think big and shop small from local creatives. PARTNERS Transforming your empty spaces and connecting you with your local community.

Together we put SOUL INTO SHOPPING WE ARE CURATED MAKERS We are the bridge between big and small businesses. We fill voids on the high street by building inspiring spaces showcasing limited, sustainable and thoughtful goods. We are devoted to connecting UK shoppers with makers, artists and designers from their region, uniting people with shared values. We invite you to join us in celebration of creativity, honesty and ambition. MAKERS Providing opportunities for your products to be seen and shopped. SHOPPERS Helping you to think big and shop small from local creatives. PARTNERS Transforming your empty spaces and connecting you with your local community.

FAQs GET ANSWERS TO COMMON QUESTIONS Common questions from our vibrant community of shoppers and makers. Hopefully you will find the answers you seek in the sections below. However, if you can't find what you're looking for, please don't hesitate to get in touch with our team. Your journey with us begins here! What is Curated Makers? We’re a small but mighty business that forges connections with big business in order to help makers, artists and designers showcase and sell their work to high-street shoppers in real life, 7 days a week. We create and curate shops and concessions across the UK that sell limited, sustainable and thoughtful goods, most of which are designed and/or made in the region of the store. What kind of things do you sell? The small businesses’ products we stock are giftable or modest treats that include art prints, cards, jewellery, candles, pet accessories, gift items, homewares and stationary. These are all hand crafted or designed in the UK. As we focus on stocking makers with a personal or product connection to the store’s local area, many items could be considered tasteful souvenirs that celebrate that region. Where can I find your stores? We have a handy map showing our current and upcoming stores, concessions and markets. Take me to the map! Can I shop with you online? Not right now. Curated Makers’ focus is sharing the magic of discovering unique and locally created products in real life. We want you to wander, explore, smell, see and hold the glorious products we stock. We are currently an in-person experience only. I bought something from one of your shops that I want to return, can I take it to any Curated Makers shop or concession? No sorry. Returns can only be processed at the outlet where the purchase was made as we stock different makers and products at each store. The location will be noted on your receipt. Can I exchange an item for one from the same maker but in a different design? No. Due to the way we manage our shops, makers and stock, we cannot offer exchanges. Items need to be returned for a refund, then a new purchase can be made. Can I return an item without a receipt? No. A receipt is required to confirm proof-of-purchase of that item from the specific Curated Makers outlet. The Pop-Up I purchased an item from has now closed. Can I still return this? Yes. If the purchase was made within the last 30 days, you can return it via post directly to the maker. Please see our returns page for more details on how to do this. I'M A MAKER How can I stock my products in your shops? We’d love to learn about you and your products. The best way to introduce us to your small business is to submit an application on our Makers page . From the website and social links you share we’ll review your brand and products to see if we are a mutual fit. If so we’ll connect with you when the right opportunity arises, whether that’s when we open a store or concession in your region, or if there’s a gap in a current curation that you can fill. How far in advance do you choose makers to work with? We review businesses who have applied to work with us on a rolling basis, along with regularly carrying out scouting using online sources and in-person events. We typically make selections and start inviting makers to new stores 2-3 months before launch. Depending how long the Pop-Up is open, we will review product gaps intermittently, making room to invite new makers. How long is a Pop-Up? Our concessions within other retailer’s stores (e.g. John Lewis) are usually between 6-12 weeks. Our own brand stores start at 3 months but usually last much longer, with 18 months being our current longest. How does commission work? Makers provide the products for us to sell on their behalf and dictate the retail price of each one. After taking payment for a product, we deduct our commission (an agreed and set percentage) before sharing the remaining amount with the maker. Sales totals are shared and payments are made on a monthly basis. I’ve applied to stock with you, when will you reply? If we review your brand and decide we’re a mutual fit, we will be in touch when we have an opportunity that’s right for you. That could be a week, month, year or more from now as it depends on so many factors including the region of, and specific product curation for, each Pop-Up. We’re sorry but we cannot reply to every application at the time it is submitted. What do you look for in a maker? We seek small creative businesses who (amongst other things): produce high-quality goods designed or made in the UK have beautiful branding have retail-ready price points and packaging can meet replenishment demand are unique, sustainable and conscious For tips and support with these elements, have a look at our support page . I'M A SHOPPER

Type: Launch Date: Duration: Supported Makers: JOHN LEWIS TRAFFORD CENTRE Concession 12 April 2021 13 weeks 40 This is an example of one of the 19 different concessions we ran within John Lewis stores across the country between 2019 and 2022. Popping up for 6-12 weeks at different times of the year, we adapted to different footprints and space surroundings, showcasing the best locally designed and made products within a premium high-street store. AFTER BEFORE PREVIOUS NEXT ALL CASE STUDIES

Type: Launch Date: Duration: Supported Makers: QUEENS JUBILEE AT JOHN LEWIS CHEADLE Concession 16 May 2022 3 weeks 38 We activated an empty atrium space with a themed curation of products from local makers, delighting customers with an unique offering of items celebrating a public occasion (Queen's Jubilee) and the region of the store (Greater Manchester). AFTER BEFORE PREVIOUS NEXT ALL CASE STUDIES

Type: Launch Date: Duration: Supported Makers: TRINITY LEEDS MARKETS Market 19 March 2022 Ongoing 133 For our first market at Leeds Trinity we proved that by applying our method of Space Transformation, Product Curation that Connects and Outstanding Performance, we could elevate the appearance and understanding of a 'craft fair'. Popping up for seasonal market weekends, we've adapted to the to the spaces and timeframes available and activated an otherwise empty area in their bridged walkways. AFTER BEFORE PREVIOUS NEXT ALL CASE STUDIES

Type: Launch Date: Duration: Supported Makers: LONDON BRIDGE STATION Full Shop 21 October 2023 9 weeks 49 Our London Bridge store was the first in our partnership with Network Rail and we successfully adapted our concept to work in a bustling, extremely high footfall train station, attracting commuters and tourists into our warm, friendly and inspiring space. We rose to the challenges of trading in a high risk location and updated our fixtures to suit the station's fire safety requirements and trained our team on the increased security measures. AFTER BEFORE PREVIOUS NEXT ALL CASE STUDIES

Type: Launch Date: Duration: Supported Makers: MEADOWHALL SHEFFIELD Full Shop 6 August 2022 Ongoing 100 We've transformed what was previously the Disney shop using our design experience and carpentry skills to create a functional and aesthetically compelling store, building a partition wall to make a more manageable layout and provide us with space for a stockroom. We've become a much loved shop within this huge shopping centre, enabling customers to connect with local makers through products that celebrate their mutual Yorkshire heritage. Ey up! AFTER BEFORE PREVIOUS NEXT ALL CASE STUDIES

Type: Launch Date: Duration: Supported Makers: BATTERSEA POWER STATION Full Shop 14 October 2022 Ongoing 112 We were invited by Battersea Power Station to be part of their grand re-opening as a premium shopping and leisure destination in October 2022 and are still open and trading strongly in this iconic location. We are embedding our shop small values with locals and tourists alike, alongside establishing partnerships with big name brands such as Apple, community enterprises including Battersea Arts Centre and and local businesses like Art’otel. AFTER BEFORE PREVIOUS NEXT ALL CASE STUDIES

Type: Launch Date: Duration: Supported Makers: MCARTHURGLEN OUTLET SWINDON Full Shop 21 July 2023 5 months 50 This was our first store in the South West region and the first in our now growing partnership with McArthurGlen. We made the available space work by blocking off a space previously used as a changing room and built our own stockroom shelving in the small back of house space. We received incredible feedback from shoppers at the outlet who loved the opportunity to discover and shop from local creatives and were pleasantly surprised to find us amongst big designer brands. AFTER BEFORE PREVIOUS NEXT ALL CASE STUDIES