Although we hope you love your small business goods, there may be times when you need to return something to us. You are welcome to return items within 30 days of purchase at a Curated Makers store or concession. Just follow the guidelines on this page and we'll help you!
If there’s a problem with your product, please drop our team an email at hello@curatedmakers.co.uk before you plan to return your item and we can hopefully resolve any issues a little quicker for you this way.
REFUNDS
A proof-of-purchase receipt is required in order to receive a refund.
Items should be resalable therefore in their unused condition and original packaging.
We cannot refund the following items:
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Pierced jewellery
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Face coverings
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Perishables (i.e. fresh food or flowers)
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Grooming or cosmetic products
As the products stocked in each of our outlets are different, returns can only be made to the store they were purchased from.
We do not offer exchanges due to the way we work with our small businesses. Items need to be returned for a refund, then a new purchase can be made.
If the item was gifted to you, you will need to obtain the receipt to return the item and purchase another. Receipts are provided via email or text, so can be easily forwarded.
PLEASE NOTE: The refunded amount will be returned to the card used for payment.
If the item was gifted to you, you will need to obtain the receipt to return the item and purchase another. Receipts are provided via email or text, so can be easily forwarded.
HOW TO RETURN
As we are a temporary ‘Pop-Up’ retailer that works with different makers and products per venue, the method of return depends on whether we are still trading at the location the item was purchased in.
If the Curated Makers outlet you made your purchase is:
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Still in situ:
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Return your items directly to the store or concession. A Curated Makers shop floor team member will process the return at the till point whilst you are in-store.
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Has now closed:
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As we are no longer holding the maker’s stock you will need to arrange your return directly with the product’s maker. To do this:
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Locate their email address on the receipt next to the product description.
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Email them requesting to return the product, including a copy of your receipt.
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The maker will provide you with an address to post the item.
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The maker will alert us once the product has been received by them and we will process the refund within 5 working days.
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NOTE: Postage costs for returned items are to be covered by the customer. Please ensure items are sent well packaged and with tracking, to prevent damage, loss or other postal issues.
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Please contact hello@curatedmakers.co.uk for further assistance or if the maker does not respond.
Have a question? See our returns FAQS